Arnold Analytics Terms of Use

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Business information

Arne Govaerts
Doing business as Arnold Analytics
Klein-Antwerpenstraat 107 9280 Lebbeke Belgium
+32 471 304 608
VAT BE 0730.909.549

Binding Agreement

This is a binding contract (“Terms”) between you and Arnold Analytics (“we,” “us,” “our,” “Arnold Analytics”). These Terms apply independent of how you access the service provided by Arnold Analytics (“Service”). Further, we may automatically upgrade our Service, and these Terms will apply to such upgrades.

By accessing or using the Service, you agree to be bound by these Terms. If you use our Service on behalf of an organization, you agree to these terms on behalf of that organization. If you do not understand the content of this Terms and/or not agree to these Terms, you may not use the Service.


See our Privacy Policy for details on how we collect, store, and share user information.

Age Restrictions

The Service is not intended for users who are under the age of 13. In order to create an account for the Service, you must be 13 years of age or older. By registering, you represent and warrant that you are 13 years of age or older. If children between the ages of 13 and 18 wish to use the Service, they must be registered by their parent or guardian.


Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set on either a monthly or an annual basis.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or we cancel it. You may cancel your Subscription renewal either through your online account management page or by contacting our customer support team.

A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide us with accurate and complete billing information including full name, address, postal code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Arnold Analytics to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Arnold Analytics will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Your Data and Permissions

The Service provides you with your visitor insights, based on data provided to us by you and your visitors (“Your Data”). Your Data is yours. Arnold Analytics does not claim any right, title, or interest in Your Data.

You grant us a non-exclusive, worldwide, royalty free license to do the things we need to do to provide the Service, including but not limited to storing, displaying, reproducing, and distributing Your Data. This license extends to trusted third parties we work with.

Account Security

You are responsible for safeguarding your password to the Service, making sure that others don't have access to it, and keeping your account information current. You must immediately notify Arnold Analytics of any unauthorized uses of your account or any other breaches of security. Arnold Analytics will not be liable for your acts or omissions, including any damages of any kind incurred as a result of your acts or omissions.

Changes to these Terms

We are constantly updating our Service, and that means sometimes we have to change the legal terms under which our Service is offered. If we make changes that are material, we will let you know, for example by posting on one of our blogs, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new Terms will take effect.

If you disagree with our changes, then you should stop using the Service within the designated notice period. Your continued use of the Service will be subject to the new Terms. However, any dispute that arose before the changes shall be governed by the Terms (including the binding individual arbitration clause) that were in place when the dispute arose.If you disagree with our changes, then you should stop using the Service within the designated notice period. Your continued use of the Service will be subject to the new Terms. However, any dispute that arose before the changes shall be governed by the Terms (including the binding individual arbitration clause) that were in place when the dispute arose.

Fee Changes

Arnold Analytics in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

We will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Our Intellectual Property

The Service and all materials contained therein, including, without limitation, Arnold Analytics logo, and all designs, text, graphics, pictures, information, data, software, sound files, other files, and the selection and arrangement thereof (collectively, the "Arnold Analytics Materials") are the property of Arnold Analytics or its licensors or users and are protected by Belgian and international intellectual property laws. You are granted a personal, limited, non-sublicensable, non-exclusive, revocable license to access and use Arnold Analytics Materials in accordance with these Terms for the sole purpose of enabling you to use and enjoy the Service.

Other trademarks, service marks, graphics and logos used in connection with the Service may be the trademarks of other third parties. Your use of the Service grants you no right or license to reproduce or otherwise use any Arnold Analytics, or third-party trademarks.


You are free to stop using the Service at any time. We also reserve the right to suspend or end the Service at any time at our discretion and without notice. For example, we may suspend or terminate your use of the Service if you fail to comply with these Terms, or use the Service in a manner that would cause us legal liability, disrupt the Service, or disrupt others' use of the Service.


All refund requests for Subscriptions will be granted within the first 14-days of use. After this time period, certain refund requests for Subscriptions may be considered by us on a case-by-case basis and granted in sole discretion of Arnold Analytics.

Disclaimer of Warranties

Arnold Analytics makes no warranties of any kind with respect to your use of the Service.

Limitation of Liability

Arnold Analytics shall not have any liability for any indirect, incidental, consequential, special, exemplary, or damages under any theory of liability arising out of, or relating to, these Terms or your use of the Service. As a condition of access to Arnold Analytics, you understand and agree that Arnold Analytics’ liability shall not exceed the amount paid for the last Billing Period.

Links to Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by us.

We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


You will indemnify, defend, and hold Arnold Analytics, its affiliates, officers, and employees, harmless from any and all claims, damages, losses, liabilities, actions, judgments, costs, and expenses (including reasonable attorneys' fees) brought by a third party arising out of or in connection with: (i) any act or omission by you, in connection with your use of Arnold Analytics or (ii) your breach or alleged breach of any of these Terms. Arnold Analytics may, at its option, elect to take over control of the defence and settlement of a claim subject to indemnification. You agree not to settle any such claim without the prior written consent of Arnold Analytics.

Human Rights

The Service may not be used by any individual, organization, website, product or service that: (i) lobbies for, promotes, or derives a majority of income from actions that support or contribute to sex trafficking, human trafficking, slavery, indentured servitude, adversely addictive behaviours, warfare, weapons manufacturing, war crimes, violence, burning of forests, deforestation, hate speech, or discrimination based on age, gender, gender identity, race, sexuality, religion, nationality; or (ii) lobbies against, or derives a majority of income from actions that discourage or frustrate peace, access to the rights set out in the Universal Declaration of Human Rights and the Convention on the Rights of the Child, peaceful assembly and association (including worker associations), a safe environment or action to curtail the use of fossil fuels, or prevent climate change or democratic processes.

We define “Forests” to be a portion of land bigger than half a hectare (5 000m²) with trees higher than 5 meters and a tree canopy cover of more than 10 %, or with trees that will be able to meet these criteria. It does not include land that is predominantly under agricultural or urban land use, and "Deforestation" to be the clearing, burning or destruction of 0.5 or more hectares of forests within a 1 year period.

Governing Law

Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the district of Dendermonde have jurisdiction in the case of any disputes.